Zookr — duplicate product delivered and now no response from customer care

Address:	New Delhi, Delhi, 110033
Website:	www.zookr.in

I had ordered an mi power bank on https://www.zookr.in/ below is the details:
Order no.: ae3162b5-f945-418c-b65e-1fb6443b3994
Order placed: mar 19, 2018 2:58:33 pm
Total amount
Rs. 599
Shipping address
Narendra parmar
Plot no-24/3, rajiv gandhi infotech park,, phase-ii, village mann, taluka mulshi, infotech park (Hinjawadi)
411057
[protected]
Payment mode
Prepaid

But when opened the item, its a duplicate one. I tried to connect with customer executive and drop mail to their email id but no response since 15 days.