Zookr — received not working product

Address:New Delhi, Delhi

I have purchased power bank 20000mah on sept 15th received faulty product on sept 19th please resolve my issue refund my money no one answers my query no reply to mails please resolve my issue no one lifts my phone i want refund please do it as soon as possible order no.: 41012f5c-6758-4bfa-b238-b093b9b006bd
Order placed: sep 15, 2018 9:59:12 am amount 399rs please refund as soon as possible take action against zookr.in
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Recieved wrong product and damaged...This site has shown return policy but has no return and refund option..I have paid 2499 rs for it..Pls help

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