[Resolved] Zoom Car — 500 zoom points for full tank returning

Kishordav

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600087
Website:	www.zooomcar.com

Zoom booking number jps6tetq5.
I have alredy had an issue with this booking for overspeeding charge. Since the car doesnt go over 110km/h. Once the car went over 120km/h. Also they charged₹ 2500 without informing for overspeed. Also i got a offer message saying that if i return the car with full tank i can re imburse the fuel charge and 500z points.
I have returned the car with full tank. Bit i didnt get the 500 zoom points as zoom car promised. Please revert back asap.
Thanks

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Oct 10, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

Zoomcar Customer Care's response Hello Kishore,

Greetings!

Firstly, please accept our sincere apologies for the inconvenience caused.

We completely understand your concern. Please note, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Hence, you have been charged for the same and also we have mentioned these details in our FAQ's and in the booking confirmation email.

In regard to the fuel incentive, the 500 credits have been already added to your account.

Regard
Zoomcar