[Resolved]  Zoomcar — Urgent: Request for Clarification and Full Refund for Booking Issue

Address:

308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 560038

On January 14, 2024, I, Nishant Singh ([protected]@gmail.com), made a reservation for a Maruti Swift MT petrol with the registration number MH12UF8665 through the Zoomcar app. I paid a total of INR 3852. However, upon reaching the designated location, the car was not parked as indicated on the app. After some effort, we located the car, but encountered issues with unlocking it and couldn't find the car key.

Despite numerous attempts to contact the car owner, Avinash Shivaji Salve, he did not answer our calls. Due to the inconvenience, we decided to cancel the booking, especially since it was nighttime. We received a refund of INR 3364. We are puzzled about the calculation of this amount, considering we never even started the car. We believe we should be entitled to a full refund and kindly request the reimbursement of the remaining amount of INR 488