[Resolved]  Zoom Car — A horrible customer care experience

Address:	560035
Website:	zoom car

We booked zoom car service for a trip to goa. Forget goa it lasted only 5-10mins. The moment we reached the heavy traffic area of outer ring road the clutch in the car broke down in the middle of the road. This is not the problem. What followed next is a nightmare for any common person who takes up a rental car.
There was a very heavy traffic, it started raining, and the car broke down in the middle of the road. People started honking and abusing since we are blocking traffic. We came out of the car and started diverting traffic. We were drenched in rain. We called zoom customer service. They started asking what is the fault and we explained. They said please wait we will get back to you in 15 mins. After 15 mins i called again, and all they had to say is that they will only charge the money for 3-4 hours :d. After my multiple calls they finally seemed to have understood the problem. Even then one of the representative had the audacity to tell me that the road is a highway and he do not think that it will have any traffic. Anyways we waited and waited and waited and kept waiting, taking all the stairs and abuses of passers by. We asked if they can arrange a different cab they said no. The representative told me that i can go ahead and book another car and zoom car will reimburse the entire money as a compensation. It took 2 hours for zoom car to reach hsr layout-orr (By this time the rental service that we booked had already come and was waiting for us to get rid of zoom car) which is like a very accessible location in bangalore.
So we took the trip, of course we did not get any car to drive, we got a car with a driver. When we came back from the trip i called/emailed zoom car for the reimbursement. And guess what happens? All they have to offer is 1000 credit points???
This is a pathetic, shameless customer service