Zoom Car — about damage charges

Address:	Mysore, Karnataka
Website:	Zoomcar

We rented a zoomcar for 260km (13 hours) on 17/01/2019 and we received ford ecosport car in worst condition (Not clean and not maintained well), it got breakdown (Clutch failure) after traveling 160km (After 7 hours) in worst place where we dont have mobile network and somehow we informed zoomcar road side assistance and they took around 5 hours to reach us after informing, which is an great inconvenience to us and they promised to refund the amount within 5 days but, later that when i logged into my account i saw 11973rs outstanding amount (For damage-10000 and late return fee-1973) in my zoomcar account after that i called zoocar customer service regarding this issue but they told me to wait for 5 working days. After 7 days they are telling clear the outstanding amount. So i contacted customer service again and asked about issue now they are saying you are reponsible for breakdown so pay the outstanding amount, so replied him that i am not responsible for clutch failure and told him i will not be paying outstanding amount. So i have decided to go consumer court against this issue.
#booking id:-jps6fgk0e