[Resolved]  Zoom Car — about refund of security deposit

I booked a zoom car and need to pay 5000 rupees for refundable security deposit. They debited my money within a second only.

Now more than one month passed after i completed my booking but still they didnt refunded my money. I also called them many times but they have lowest quality of customer support.

They are simply saying you will get money within next 24 hours and next day i again called them and they are repeating same thing every time.
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May 8, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
May 09, 2019
Zoomcar Customer Care's response
Hello User,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for our reference, we will check on the refund status.

Regards,
Ramya. S
Complaint comments 

Comments

Stepny tyre was found punctures in pickup verification. Supervisor corrected it on notification. However I am not sure if it was fixed properly
Zoomcar Customer Care's response, May 9, 2019
Verified Support
Hello Shivakumar,

Greetings!

We are sorry for the trouble caused. Kindly share the booking ID, we shall have it checked.

Regards,
Ramya. S

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