[Resolved] Zoom Car — a/c not working in the car | |
We have booked for a figo freestyle at viman nagar pune for 3 days. We were called about the non availability of figo freestyle and hence we agreed for it to be replaced with i20. We collected the car from viman nagar at midnight.in the morning when we switched on the a/c, there was onlh blow of wind but no cooling. When we called the customer care, they simply answer tellinh get it repaired and that they would refund the amount spend for repair.. That was the most irresponsible answe which we heard. Standing at a helpless place, we searched for service center. When we reached the service center wasting half a day, we were informed that it would take half day to repair the car. How can you expect the ppl who came with 3 days in hand for travelling to spend half a day to one day in getting the a/c repaired. First of all, they did not provide the car which we booked... Then the inherent defect of a/c not working... This gave us extreme mental trauma and we suffered with suffocation and head ache due to extreme heat. We are eligible for entire refund of the amount paid for booking the car Was this information helpful? | |
Feb 13, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 13, 2019 Zoomcar Customer Care's response Hello Aditya, Greetings! Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at [protected]@zoomcar.com, so that we check on the booking and we will do the needful. Regard Wasim Zoomcar | |
Add a Comment | |
46%
Complaints
5658
Pending
12
Resolved
2592
View all 5658 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Post your Comment