[Resolved] Zoom Car — Act of cheating | |||||
I had booked a rental car for two days and eighteen hours, ant the end moment of pick up time i had a call from zoom car executive for change in location of the pick up point, i had no other option but to go for new location and the promised me to give some 300 rs offer on my next booking but because of the change in drop location i had to return the car three hours late and i have been charged delay penalty of rs 350. My booking id is jps6v0eum Was this information helpful? | |||||
May 22, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 13, 2016 Zoomcar Customer Care's response Hello Mrutyunjay, We understand your concern and are aware that the location was changed due to non availability of the booked car from the original location. 300 driving credits were offered for the inconvenience caused. We see that there was a delay of 3 hours in handing over the vehicle. Owing to the inconvenience caused from our end we will waive of 1 hour late fee late charge from the billing. Hoping for your kind understanding in this regards. | |||||
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whats the point me paying penalty when the problem was from your side. i would have returned it in time if my pick up and droop location was what i had preferred not the one which i had to go for without having any option and more ever u people are giving 300rs for my next booking and collecting penalty of 350 Rs there is no sense in this.