[Resolved] Zoom Car — added invalid charge | booking id - jps6bv72y

 
1 Review
Jaipur, Jaipur District, Rajasthan, India
 Umar Daraj on Jun 15, 2019
Zoom car promised me to pick a car with in 4KM area but car pick up location 10km around from my house. My concern is that I picked up car from 10KM and also dropped car again 10Km from my house.
After completed ride then send message for 300RS extra. Can you please help how to handle to Zoom Car. They forcing me to submit 300 or warning me to AUTO DEBIT from my card. Is there any solution to stop AUTO DEBIT...

Please help me...
Complaint marked as Resolved Jul 19, 2019

Complaint Status


[Jun 15, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Jun 16, 2019
Hello Umar,

Greetings!

We understand your concern here. We did have a check and see that the vehicle was allocated within the radius which was mentioned while you made the payment of the booking. Also, we see that you have driven extra kilometers, hence, you had been billed for the same.

Regards,
Ramya
Updated by Umar Daraj, Jun 17, 2019
I will not use zoom car in future any more and also suggests to my friends... it's totally harassment and not acceptable.
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    Zoom Car - added invalid charge | booking id - jps6bv72y