[Resolved] Zoom Car — additional detail to false charges claimed by company | |
With regard to my booking id jps6bozmu and your absurd reply, i would like to ask that did your team not mention the concern of providing me a proof. I asked them multiple times to provide me with photographs showing the damage which they told will be sent to my mail but i haven't received till date. I also have all the call recordings with the executives which you guys would also be having. You can check with yourself. Atleast i shared photos from my side to customer support proving the false charges. I want to see for what i have been levied with charges. Moreover whenever i asked the reason even customer support is not able to provide me exact details.in your reply even you guys are not stating which and what damage. I also have video showing the condition of car when it was handed over to zoomcar executives. I can share that even. I am still not satisfied with the response. Even in mails you just say that according to you charges are true but you guys are still not providing me any proof. Even if i call the customer support just now and ask them the reason they will not be telling me the details and will be saying that they would be reverting back which never happens. This happened with me deveral times. There is a reason why so many complaints are against you guys regarding false charges which now i am also able to believe are true. I would like to be provided with clarification and exact detail of damage done. Not receined it till date and i can say from all thats going on that you guys will not be able to provide me in with proof in future as well because the charges are false for which i have proof. Was this information helpful? | |
Oct 22, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 29, 2019 Zoomcar Customer Care's response Hello Mukul, Greetings! We are sorry to know that there is a discrepancy in the charges, please share the correct booking ID for us to have the issue checked, as we are unable to trace any details from the above booking ID. Regards, Appachu Zoomcar Verified Support Sep 04, 2019 Zoomcar Customer Care's response Hello Mukul, We did go through the booking and see that the update has been already shared with regard to the charge that is levied on the booking, we see that the damage charge levied is valid as the damage caused during your reservation. We regret we will not be able to waive off the charge. Regards, Ramya. S | |
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