[Resolved] Zoom Car — amount not refunded correctly for booking id: jps644inp

[Resolved] Zoom Car — amount not refunded correctly for booking id: jps644inp

J Jessica Savla from Mumbai, Maharashtra

Booking ID: JPS644INP A fuel bill of Rs. 1900 uploaded has not been considered in the refund and now the app shows an outstanding of Rs. 916 payable by me. Numerous attempts to reach the customer care are a waste as the helpline has no decent option flow where one can register complaints and seek resolution. The company should recheck the refund calculation and include the fuel bill of Rs. 1900 which I have uploaded even before ending the trip. Was this information helpful? No (0) Yes (0)
Feb 8, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 08, 2019 Zoomcar Customer Care's response Hello Jessica, Greetings! We do understand your concern here. Upon checking, we see that you have uploaded the sales receipt. We regret we will not be able to process the refund. Please upload the fuel receipt, we shall have it validated and initiate the refund. Regards, Ramya. S
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