[Resolved] Zoom Car — bad experience with zoom car | |||
After seeing/hearing several good reviews on zoom from friends and relatives i decided to book zoomcar. But it turned out to be a nightmare. I booked tata tiago from 06:30am 6 april 2019 to 5:30 pm 6th april my booking id is jps6bce1r. I paid a total of 1361 inr. We started to roam arround bangalore city at 6:30 am on 6th april with kids, wife and elderly parents. After travelling 10 kilometers the vechicle started showing signs of bad clutch. Suddenly after 80km clutch stopped working. This happenned exactly bangalore trinity circle at 4:20 pm The response from zoom customer care was not prompt. After making several calls to customer care, they registered a complain for the break down and informed us that tvs road side assitance (Rsa) will pick up the vehicle and tow it for repair. Zoom did not offer any alternate vechicle for our trip. Instead they suggested to make our own taxi reservations for the trip. Later a tvs rsa calls me around 12 pm and informs that the towing truck along with a custody person. Finally the custody person karthik arrives at 8:15 pm. He inspected the vechicle and said that this was a hydralic failure and could also happen to the a brand new car and there was no fault of mine. We handed over the vechicle at 8:30pm after some documentation. So i was stuck in bangalore trinity circle for 4 hours. I had to make my own transport arrangements which costed me a heavily. When i called the customer care on 7th april at 5 pm they mentioned that inr 10000 from my account will deduct towards vechicle damages. When i asked the reason, they did not know why and said they would register a complain and that i would receive a call within an hour. They did not mention anything about refunding the fuel amount, which i filled in when i took it. I am still waiting to hear back from zoom. Regards, Thansehuddeen Was this information helpful? | |||
May 10, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Apr 09, 2019 Zoomcar Customer Care's response Hello Thansehuddeen, Greetings! We do understand your disappointment with regard to the breakdown. We did check and see that our team reached out to you and addressed the complaint raised. Also, we see that the damage charge has been reversed under the booking. We are sorry for the trouble you had to go through during your reservation. We will surely take appropriate measures. Regards, Ramya. S | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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i booked a car with fuel and fuel was less when its oicked up and i had filled the fuel. and asked for refund they have mailed me that refund is not required . iw ant my refund back.
Greetings!
We are sorry if you have not received the refund. We are unable to fetch the details from the above-shared booking ID, please share the correct ID, we shall look into the issue.
Regards,
Ramya. S