[Resolved] Zoom Car — been charged money even though I've been subscribed to the 1 month plan.

[Resolved] Zoom Car — been charged money even though I've been subscribed to the 1 month plan.

A akshai.wsm from Mysore, Karnataka

I have subscribed to PEDL cycles one month plan and I've 1hour of free time per day without getting charged. I took a cycle around 8.48pm and stopped at 9.04pm and yet Ive been charged 6rs. I still have some 40+ mins of free time for the day. There's no feedback or customer Care number linked to pedl cycles. Cycle no 3211548. It doesn't make sense why I've been charged even though I've taken the monthly plan. I've noticed even others have been charged like this. Kindly do look into it and refund my money back. I know it's not a huge amount but it's not fair to deduct people's money unnecessarily. Please resolve it as soon as possible. Thank you. +2 photos Was this information helpful? No (0) Yes (0)
Nov 27, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 27, 2018 Zoomcar Customer Care's response Hello Akshai, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regard Wasim Zoomcar
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