Zoom Car — being fined wrongly

Rishikesh _singh

from Chennai, Tamil Nadu

Address:

Navalur, Chennai, Tamil Nadu, 603103

My registered phone no is [protected] i booked a zoomcar a month ago i just drove it on the the highway and returned the vehicle safely next morning i saw it was being drived by some around 7-9 a. M. After that they sent me an email stating i damaged the car by bending the wheels rim! With a receipt of 11000!!! The customer support called me, i told them that i have not done any such thing and told them to send me before after pics of the same with time as it can't be checked before taking the car by anyone as it is not visible at all that too in the evening. The support told me he will surely sent the images by evening and i didn't recieve any mail, message or call now after nearly a month they sent me a mail saying that they will sent me a legal notice regarding the fine still without any sort of proof at all what kind of fraud is this!!! I will take this to consumer court for sure.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Zoomcar Customer Care's response Hello Rishikesh,

Greetings!

We understand your concern here and we are sorry to know that you have not received any response to the concern raised.

We did check the booking and see that the charges are appropriately levied on the booking. As the rim of the tire is damaged and we found the scent of cigarette inside the vehicle, you are billed as per the policy.

As the charges are valid, we will not be able to reverse/alter the same.

Regards,
Appachu
Zoomcar

Sep 28, 2019

Updated by Rishikesh _singh Registered no.[protected].
I never denied the charges for smoking but the bent rim of the wheel was pre existing!!! And u guys are charging 10k for that! I have the recording o[censored]r representative in which he very clearly stated that he will mail me the proof of damage on the day I was fined itself, that too after a lot of pursuation and guess what, that mail never came and they didn't even call me once after that. Now after a month they are again sending me mails hiding behind their computers for the invalid fine again as if that conversation never happened as obviously they don't have the guts to call me again. It seems zoomcar is professionaly trained for carrying out frauds.