[Resolved] Zoom Car — booked a car paid money, neither did allocated the car nor initiated the refund

kkk425

from Bengaluru, Karnataka

Address:

560103

I have booked a car for aug 15 at 4 am, booking was confirmed but car was not been allocated by that time, got a message at 3.11 am, saying some issue and to contact customer care. But when contacted ivr is not redirecting to customer unless i have the car allocated, so written emails through help/support in the app saying my issue but till now no response about refund initiation neither any contact from customer care and in app it still shows upcoming booking where in actually the date passed away many days ago.Screen shots attached as a proof. Kindly do the needful and advise if can take any legal action against the same for their such negligence.

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Sep 27, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Zoomcar Customer Care's response Hello Kishore,

Greetings!

We are sorry for the inconvenience caused. We did check the booking and see that our team had tried multiple times reaching on the registred number before the booking start, however, received no response for the calls made.

We have cancelled the booking and released the refund.

Regards,
Appachu
Zoomcar