[Resolved] Zoom Car — booked at airport, they provided location 4 kms away from airport.

[Resolved] Zoom Car — booked at airport, they provided location 4 kms away from airport.

C CyberLawyerIN from Akola, Maharashtra

Jps6fvrdl - booking made from airport, you stated 3.5 kms from airport. I mailed you to change the location, you did not. I asked for change for location again via twitter, you did not. Again tried through call center and fb chat, you did not. Finally cancelled booking and lost rs.1100 as cancellation charge. You are fraud company with 0 standards. Was this information helpful? No (0) Yes (0)
Mar 31, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 Zoomcar Customer Care's response Hello Ashish, Greetings! Based on the escalation raised we did check the booking and found that the vehicle has been allocated within the given radius. We regret we will not be able to refund the cancellation charges as the charges are levied based on our fee policy. Hoping for your kind understanding in this regard. Regards, Sowmya
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