Zoom Car — booking cancellation

jatin lala

Address:

Zoom car. 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008, 411013

I booked a car under a promotion activity carried out by zoom car. They cancelled the booking without my confirmation and refused to provide the alternative service, stating that the pr activity was mistake. Where as they collected my personal information (Licence details, adhaar details) for booking. And later cancelled the booking. I wish to get an alternative arrangement similar to what i booked. Pfa details of booking.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2020

Zoomcar Customer Care's response Hello Jatin,

Greeting!

We are sorry for the inconvenience caused. Upon checking, the coupon code which you have used is invalid, however, due to a technical glitch you were able to use the code. Hence, we have to cancel the booking.

Regards,
Imran
Zoomcar

Feb 06, 2020

Updated by jatin lala Not a valid answer your team is providing. If it was a glitch at your end. You should book an alternative car at same price. And also if you don't do that. I shall consider this as fraud to collect information and practice o[censored]nprofessional activity for promotion. Please book the another car at same prize. The promo code clearly states that it is provided under PR ACTIVITY, as you can see in screen shots.