[Resolved] Zoom Car — booking cancelled and | |||
I booked zoomcar for 31st august and last minute they informed car is not available and wait for 30 mins till we find the car. After 3 hours of multiple communications and frustrations, zoomcar cancelled the booking. It ruined our plan for the day and also we bear loss of our money in hotel booking. When i asked about reimbursement of my hotel booking to zoomcar they said instead of waiting for 3 hours, we should have looked for other options on last minute and enjoy the trip. For which they said to wait multiple times till they find another car. I want reimbursement of 1792 for my hotel booking which we had to cancel because of mistake from zoomcar's end. Was this information helpful? | |||
Oct 4, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 03, 2019 Zoomcar Customer Care's response Hello Charudatta, Greetings! We apologize to know about the cancellation of the booking, please share the booking ID for our reference, we will have it checked. Regards, Ramya.S | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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I have charged the company (5 Lakhs INR) for doing this to me for multiple times, just file a case and ask for compensation for that in a legal way with clever lawyer.