[Resolved]  Zoom Car — Booking cancelled twice

Address:

Bangalore, Karnataka

I booked a scorpio car with the booking number JPS6V2KCR and the booking was confirmed after full payment of 42000 INR. The very next day i received the mail that my booking stands cancelled because the uploaded Driving licence was not clear enough. i wonderd for a while and thought that if the DL picture was not clear i should have been advised / instructed to upload another one, but that was not to be the case. i tried once again with the booking and uploaded another DL Picture along with it and again paid 42000 INR. my booking was instantly confirmed. But the very next day i received another mail saying my booking stands cancelled because the DL is not clear. the booking ref. is JPS6VTFK9. i don't know what kind of pic they require and if they find some issue with something, they can always send out an instruction and offer time to amend it. And over and above they take the full charges and don't retun it instantly the way they have taken it and then you are left with less money to make another booking with someone else. it's so unethical..done in a unprofessional way. why don't you check all the things before taking the money and once you have confirmed the booking then give proper instructions if you need anything else and not just cancel the booking and keep the money with you. why don't your return the money the way you took it, instantly. Now my 84000/- are stuck with you and i am afraid of trying again booking with you for the fear that you might cancel it again and keep the money with you for couple of weeks.