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[Resolved]  Zoom Car — booking failed but amount got deducted from my card

I have tried twice to book Zoom Car on 30th Oct, it failed both the times. But the amount got deducted from my Credit card. After two days they have initiated refund for one transaction and I received the refund, but other transaction is still pending. Kindly look into this and resolve at the earliest. JPS66IAOS is the booking ID for your reference.
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Sep 9, 2021
Complaint marked as Resolved 
Resolved
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2019
Zoomcar Customer Care's response Hello Anand,

Greetings!

We are sorry to know that you have not received the refund. We request you to wait for 24 hours so that you shall receive the confirmation of the refund. The refund shall be processed back to the same source through which you have made the payment of the booking.

Regards,
Ramya. S
Nov 07, 2019
Updated by Sunny_Anand Hello Ramya,

Thank you very much for the prompt response. I have received message from Zoom car to update my bank details in order to initiate refund. But when I tried to do that I'm getting an error in the App. Attached screenshots for your reference.

Verified Support
Nov 07, 2019
Zoomcar Customer Care's response Hello Sunny,

Greetings!

We have rectified the same and released the amount through IMPS. You can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID.

Regard
Wasim
Zoomcar
Nov 08, 2019
Updated by Sunny_Anand Hello Wasim,

The issue still remains the same. I have tried rebooting my mobile once, but still no use. I have received the message from Zoom car again today to update bank details to initiate refund. Kindly look into this and resolve at the earliest.
Nov 10, 2019
Updated by Sunny_Anand My issue is resolved. Thank you
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