[Resolved]  Zoom Car — booking for self rental car

Address:	560037
Website:	www.zoomcar.com

This is reference to my zoomcar booking. As a new user, i booked the car tata tiago today in the afternoon for rs. 3070/-. The time period chosen was from today, june 11, 2018, 6:00 pm to june 12, 2018, 23:00 pm. As a requirement, i uploaded the driving license after it. I didn't got the confirmation nor the cancellation of my booking, so i went to the specified pick-up location as mentioned below in the mail. But since neither at my end any booking listing at my end in the mobile app nor the in-charge person there had in his app. I had no customer care number reachable so i still didn't knew as i got really frustrated and angry. After confirming from zap associates, i came to know my booking was not confirmed. This information is still not updated in neither my app nor to me via email or sms. No notification has been from your side for the refund initiation. So please look into the matter as i am really disappointed on opting for a car and that too from zoomcar and cancelling my trip. Now please make sure i get my money back as i am already very upset with the service. Also please improve your customer handling, since you provide no direct human assistance, so please do provide with one.