[Resolved]  Zoom Car — booking id : jps6tnno3. improper support during break down condition

Website:

Zoomcar.com

I have booked a zoom car with number mh14 fc 2944 from mumbai domestic airport. I have received 720 kms of ride upon booking. I drove for 320 kms and the car broke down at lavasa near lonavala, pune. The car broke down in running condition on a flat road. Assume what would have been our condition if the car had broken down in any up or down road on the hill? Is zoomcar not responsible for the safety of the customers? After going over through this, i have contacted the zoomcar customer care to provide me with a mechanic or an alternate car to travel to the mumbai airport which was supposed to be our destination with flight tickets for four people pre-booked. Representatives have reluctantly responded to travel on my own expenses and to apply for reimbursement upon then. I have already paid rs 9320/- for travelling 720 kms. At least in worst case, i should ideally receive rs 5200/- as reimbursement immediately which would have helped in moving from the hill station to mumbai. I then have argued with them to provide me with a source immediately, in between the argument, they started threatening me that they cancel my ride upon which i wouldn't receive a single penny. My condition looked miserable.in a hill station, after saving ourselves due to pure luck, with no money in hand and with very low charge in phones, despite continuous requests for four hours, zoomcar has denied to provide any sort of service even after complete payment of rs 9300/-money and has tried to take the car away from us. At sometime in between i felt that i would have been in better condition, even if i were in a car break down condition in pakistan. I am worried about the condition of the passengers travelling in zoomcar to hill stations as none of the cars are properly checked and handed over. I was worried about the threatening of the representatives, worried about my deposit, worried about my return travel, worried about my family condition there upon. Even after all, will i at least receive my rs 5200/- that i should receive for the remaining 400 kms? I will need zoomcar to answer me.