[Resolved] Zoom Car — Booking id jps6v88ft overcharged

Chindhu Prasad A.R

from Bengaluru, Karnataka

Address:	560100
Website:	www.zoomcar.com

Hi,
I am prasad, here to complain about the pathetic customer care support of zoomcar. I made a booking on 31-mar-2016 13.00 for a ford ecosport. Later when i reached the pickup point, the fleets were telling the vehicle you booked is not available here and they can ciaz instead of my booking. I find it odd, but forced to say yes because i was in a rush. I called to customer care regarding the same and they told price variations will be taken care of. Even after 1 month, no one is ready to even look at it. Because of some outstanding amount my account was also suspend. I am hereby saying to maintain a good customer care which is a important to your business and to customers. I am not worried of suspension, there are many car rentals available here. First make sure that there is no errors from your side before suspending a customers account.

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May 7, 2016

Complaint marked as Resolved

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Comments

Zoomcar Customer Care

from Mumbai, Maharashtra

Verified Support

Hello Chindhu, please accept our apologies for the inconvenience caused. Please allow us sometime to have a check on the issue and will revert with an update at the earliest.

Zoomcar Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Chindhu, please accept our sincere apologies for the inconvenience caused. We understand that our representative reached out to you and informed you about the difference amount that needs to be added. We have made the necessary changes in the booking. Also, please note that your account is not suspended, your account is still active and you can make a booking. Appreciate your understanding.