Zoom Car — booking jps6no3dd not refunded

I cancelled the aforementioned booking on 08th april, 2020 due to lockdown.

However i have not received my refund of rs 8312 till now.

Everytime i call them, they are telling me numerous reasons like:

1. We have an issue with the payment gateway due to lockdown.

2. We have issued the refund. It will be processed in next 5-15 working days. But alas no refund till now.

3. Please wait for two three weeks for the refund. It has already been more than 2 months.

These people should at least tell the clear picture.

Being a middle class person 8, 312 inr means something to me and it effects my financial stability in some way.

Please refund the amount immediately.

Regards,
Prabhav tandan