[Resolved]  Zoom Car — Booking related issue

I've to attend a marriage of my friend in chandigarh so i booked a zoomcar xuv500 and along with me 5 more people were going in that car. I made the booking 24hrs in advance. Payment made, got the booking id and everything was fine. Then i opened zoom app to check booking status but it wasn't opening so i contacted customer care, the only option showed to contact them was email and i did that but since i didn't have much time to wait for the reply i googled their number and called them.
Call connected they asked to elaborate the issue, i did then they told me that even they are not able to open the booking id due to some technical issue so asked me to try after some time.
I waited 2 hours but same issue. Again called them elaborated everything and they said they raised a complaint and asked me to wait 30 mins for a callback from team. Waited 1 hour no callback. Again called them explained them, was told same thing to wait. This kept on repeating 5 times but no callback.
At last received a callback from someone from any personal number who asked me to send documents over email satish. [protected]@zoomcar.com, i did that and called him back after 30 mins, he did not pick. Called 10 times no answer.
From only few hours left from booking start time and have spoken to customer care around 20 times and everytime been told to wait for callback but no one calls and customer care team says that they can't do anything else.
Now its one hour past the booking start time. Me along with 5 other people are ready and our bags packed waiting for the car like fools and no idea what's gonna happen next. Zoomcar left us with no option apart from waiting for an indefinite time helplessly. Their service is bizarre and customer service is absolutely joke.
They have taken the payment and not ready to refund it so that i could make different arrangements.
This whole experience is so exhausting and terrible. Someone please take some action against them.