Zoom Car — breach of contract & harassment

Dadhich007

from Jaipur, Rajasthan

Address:

Zoomcar India PVT Limited 604, Ambience Court, Sector 19 – D, Off Palm Beach Road, Vashi, Navi Mumbai – 400 705, Mumbai City, Maharashtra, 400705

Creta MH43BG5301, Reservation ID JPS6XJREV, 21 Aug to 24 Aug 2019

Dear Sir,

On my booking date there was a Delay from Zoomcar in providing the car for almost an hour.

I had been following up from past 1 hour regarding delivery of the car on calls and everytine the customer support representative asked for 15mins and i never got a callback. Another female asked me to hold and never connected back while i was on hold for 20mins.

Now i was told to reach Anderi West by myself while I had asked for doorstep delivery from Airport. In the app and mail I have got address of Jogeshwari.

This is totally unprofessionalism by the entire team of Zoomcar.

Now i will be able to get the car by 11:15am due to delay by Zoomcar, why the car booking has been mentioned from 10:00am??

The car given to me had such eroded tyres that one of the Tyre Burst while driving on Highway. I had updated pictures on there app & [protected]@zoomcar.com while taking delivery of the car and to one of your representatives on whats app. The executive assured me that I would receive a callback from Ground team but no one bohered to call and I am pissed off calling you guys again and again.

Why are You playing with the lives of your customers.

Other rear tire is also worn out condition (Please see pictures attached). Wipers too are in worn out and makes driving difficult in rains. (Arn’t you guys aware of Monsoon check up of cars).

Saurabh Dadhich

+8 photos

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the inconvenience caused. We believe our team has shared an update on the above issue. we do follow a strict protocol in ensuring that the vehicles are well maintained. Reviewing your comments regarding the vehicle condition, we understand that we have failed to provide the vehicle in good condition. Please rest assured, we have escalated the issue to our concerned team to take corrective measures and ensure these issues are minimized in the future. We are sorry to know that there was a delay in addressing the issue, we will surely have this checked.

Regards,
Ramya. S

Aug 28, 2019

Updated by Dadhich007 Dear Team Zoomcar,
There was not just 1 instance, from Pick up delay of 1hr, Customer support staff not helping at all, No information of Car even at the time of Delivery.
I was compelled to pick the car from 10 kms where I had already paid for the Doorstep delivery and then I was again compelled by your so called support staff to drop the vehicle at the pick up location or else I would be levied with Rs. 2000/- plus additional usage charges until the car is picked by anyone from your team.
This was most shocking that even though you had been messing up the entire trip and yet you have the audacity to levy the penalty.
Please tell my why no compensation has been paid for pick and drop of vehicle, non-availability of vehicle of 1hr during pick up and 1 hr during dropping and penalty for not providing the promised vehicle.????

Verified Support

Aug 30, 2019

Zoomcar Customer Care's response Dear User,

Please accept our sincere apologies for the inconvenience caused during your reservation.

Kindly share your booking ID for our reference, we shall check on the complaint raised and we will ensure an update is shared.

Regards,
Sowmya
Zoomcar

Sep 03, 2019

Updated by Dadhich007 my booking id no. is JPS6XJREV.

Sep 13, 2019

Updated by Dadhich007 Here you guys are.. it's been 10 Days and no revert has been received after sharing the details of booking ID.
Zoomcar is so juts careless about there customers.

This is the biggest problem you guys have. I was compelled to stay on Road for 1 hr along with Luggage and my family because Zoomcar was not able to provide the promised vehicle and breached the contract.
All the more, I had to travel 20 kms each side to pick and drop the vehicle, even hough I had very well paid for Pick and drop at Mumbai Airport.
It feels really pathetic when I receive your promotion mails as you people never deliver your promises. I was confirmed that I would be receiving Taxi Fare to & Fro Airport which has not been credited to my account till date.

Sep 20, 2019

Updated by Dadhich007 its been almost a month now.. and you guys are too busy to look and provide a resolution..

Nov 20, 2019

Updated by Dadhich007 4 months No. response

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Comments

mohit kumar giri

from Gurgaon, Haryana

Why I have been issued a notice for booking ID- JPS6XUSFE? The time I parked vehicle back the vehicle owner was there, he himself checked the vehicle and I clicked the pictures in front of him. Vehicle was as same as it was taken.

You guys refunded my deposit also on the very same moment. Then why the hell these charges are?

Zoomcar Customer Care's response, Aug 28, 2019

Verified Support

Hello Mohit,

Greetings!

We understand your concern here. We did check the booking and see that the front bumper was damaged during your trip. Also, the vehicle was dropped off unclean. Hence, we have levied the charge. The charge levied is valid. We regret we will not bee able to reverse the charge.

Regards,
Ramya. S