[Resolved]  Zoom Car — Break down support/Refund/Customer Care - Not my problem attitude

Website:

zoomcar.com

Just to give you a summary of things below:

Booked an XUV but got a Scorpio that too two hours late and in absolutely untidy condition as it was handed over to me directly from another customer. On top of it charge/fee has not been adjusted till date.

Scorpio breaks down and I intimate immediately to ZoomCar, once they hand over to Road Side Assistance their job is over, they don't care if their customer is taken care of or what's happening at their end.

Fuel Refund not in place, I paid the Taxi services fee but so far nothing about refunding that money, but now they have raised a demand of Rs. 10, 000/- as damage charges. They claim that I drove the vehicle in half clutch. I asked for information like how many people drove the vehicle before I drove and after the clutch has been replaced and no response to that so far. Vehicle broke down when you took it so you pay the charges is all that I got. I asked for details and the customer care told me that I'll be contacted by their legal department for asking all these details. And still they don't talk about the charges that I incurred.

Whole story @ http://concerns-for-ram.blogspot.in/2016/12/issues-with-zoomcars.html