[Resolved] Zoom Car — Breaks failed car provided and left our lives for toss | |||||
No ac, No speaker, No USB ports are working. No hand break, door lock are working. The breaks were failed due to less oil. they are claiming saying we had a used sudden breaks that is why oil leakage occurred. The less oil symbol was blinking since so long but they are considering that one. We were about to die at the slope due to breaks failure. They played with 8 human lives. not even a basic check done before giving. The car assigned to us and which they gave is different. Customer care dint answer my calls. we drove for 80 KM in 20 speed by switching on the blinkers. We literally kept praying god to reach us home safe. Our friend missed a flight to reach Hyd (he was supposed to catch the connecting flight from Hyde to Delhi then to US) other friend missed a bus to Hyd. We did not have sleep at least for 10min in the car. we reached Bangalore by 2AM where supposed to reach at 9.30PM. The guy refused to take the key without 10K as the bumper scratch is there due to breaks failure upon, he complained that we were drunk and abused him. They are playing saying they will callback from 10.40AM shortly which did not happen till now (4PM). They are not even ready to give my security deposit back. I want car servicing report to analyse on it. Was this information helpful? | |||||
Dec 22, 2016 Complaint marked as Resolved Kiran worked on it and gave our security deposit back. We understood there was failure in the car but this has occurred due to negligence. She promised that they will not repeat such things and make sure checking twice before giving the car. Thanks team for realizing your mistake. Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 26, 2016 Zoomcar Customer Care's response Hello Rajasree, Greetings! Firstly! please accept out apologies for the delay in response and for the inconvenience caused. We understand our team reached out to you and address the issue stated. Rest assured, we have escalated the issue to the relevant department to take appropriate action on this and ensure these issues are minimized in the future. Regards, Zoomcar | |||||
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