[Resolved] Zoom Car — cab refund not processed
RRanvijai BHADAURIA on Jul 16, 2019
Booking:jps6bfavw. When i reached on location to take the car, found that car was heavily dented and not in a condition to drive. Zoomcar cc executive arranged a different car which was located 7 km away. Executive told me to take ola/uber to the new location and suggest to submit the bill for refund after the booking over. This was explicitly promised by zoom car executive.
Zoomcar did not refund cab charges despite of providing the bill and lying that such refund was not promised. Though they can hear the recording of call on 30-jun-2019 at 11:30 pm and will find that such promise was made.
Complaint marked as Resolved 2019-07-16 21:25:35
Zoomcar accepted their mistake and processed refund as soon as they received complaint from consumercomplaints.in Issue resolved within 12 hours period. Great support from consumercomplaints.in Thanks a lot
[Jul 16, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response Jul 16, 2019
We are sorry for the trouble that you had to go through during the reservation.
Upon checking we find that our executive had informed about the refund. We are sorry for the miss from our team in resolving the issue.
Please note, we have initiated the refund. The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.
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