[Resolved] Zoom Car — cancellation charge booking id # jps64fqbr | |
Booking id # jps64fqbr I went to mumbai on 27th october 2018 to a friends place at navi mumbai. We booked a car at zoomcar on 28th october 2018 creta (Mh43bg7914) and paid rs5979 as booking charge and rs3000 as security deposit. After the booking we had noticed that the pick up point is very far from our location. (We had searched by clicking nearby option). Within 10min we had cancelled the booking because it was not possible for us to collect the car from that location and given request for refund. On 2nd november 2018 i got my refund rs5989/- and when i checked in my account page it showing rs2990/- as cancellation charge. At the time of cancellation it was not mentioned any cancellation charges and this is online looting by zoomcar. I request the concerned authority to refund the cancellation charges. Was this information helpful? | |
Dec 5, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 03, 2018 Zoomcar Customer Care's response Hello Ahamed, Greetings! We do understand your concern here. We did check and see that the booking is confirmed based on the inputs selected from your end. Also, we see that you have cancelled the booking. The charge levied on the booking as per our policy. We regret we will not be able to process the refund here. Regards, Ramya. S | |
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