[Resolved] Zoom Car — cancellation fee

VigneshR

Address:

641026

I had to book a car on 17th feb and there was a swift available very near to my location. I booked it. Payed the complete amount of ₹3, 889. But after booking the pick up location shown was very far my location. I was surprised and i cancelled the booking. Zoomcar charged me 500 for that. I didnt wanna cancel the booking. I did only because of the false location of the available car before and after booking. I need my money back.

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Mar 2, 2020

Complaint marked as Resolved

I had already exchanged multiple emails with customer support team for a week but haven't got any solutions. Once I filed my complaint here all they asked was for the booking ID and they refunded the full amount and sent an acknowledgement.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2020

Zoomcar Customer Care's response Hello Vignesh,

Greetings!

We understand your concern here. Please share the booking ID for our reference, we will check on the escalation raised and we will share an update.

Regards,
Ramya. S

Feb 27, 2020

Updated by VigneshR Booking ID - JPS6NK4Q2

Verified Support

Feb 28, 2020

Zoomcar Customer Care's response Hello Vignesh,

Thank you for sharing the booking ID.

We did check the booking and see that the full refund is processed considering all the points shared.

Regards,
Appachu
Zoomcar