[Resolved] Zoom Car — cancellation fee charged

ku1d33p

from Sikar, Rajasthan

Address:	Chennai, Tamil Nadu, 600073
Website:	zoomcar.com

I made a booking in zoom car with booking id # jps644x4s.

I've canceled this booking because the agent did not confirmed what i asked. Instead of answering a simple question she sent me terms and condition page links which did not answer my query.

Because of this i had to cancel my booking. Booking id # jps644x4s

The disaster moment happened when i saw a cancellation fee of ₹ 1, 190.

Kindly refund this amount as this is not a fault of mine. Since, your agent did not clarify what i wanted to know, i had to cancel this booking. I'm attaching the screenshot of the conversation with this ticket.

Please refund the full amount including the cancellation fee asap.

Also if in any case, if i was right and the fuel for this 158 km is included with the booking, you can re-initiate the booking and i'd be happy to proceed further. Else do the needful.

+1 photos

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Dec 4, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

Upon checking we see the booking has been cancelled by your end. As per the policy, the levied charges on the booking are valid. Kindly refer the link to know the cancellation charges - https://www.zoomcar.com/policy#feePolicy

Regards,
Imran
Zoomcar

Oct 28, 2018

Updated by ku1d33p Booking was cancelled because of your support. Your agent did not reply what I've askeda and received a generic reply from your end. Hence, I HAD TO CANCEL THE BOOKING.

Please refund the cancellation charges as it is not my fault.

I'VE CLEARLY STATED IN MY ABOVE COMPLAINT THAT I HAD TO CANCEL THE BOOKING BECAUSE OF YOUR SUPPORT.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We do understand your concern here. We regret we will not be able to process the refund, as the booking was cancelled. Hence, the charge levied on the booking as per the policy.

Hoping for your kind understanding in this regard.

Regards,
Ramya. S