[Resolved]  Zoom Car — cancellation of booking just 13 hours before the trip

I had a very urgent trip and booked a scorpio for 10 hours (200 km free and without fuel), from 7:30 am to 5:30 pm with pick-up/drop-off at manipal. The earlier day at 6:30 pm, i got a call from customer support that the vehicle i had booked was not available because it was sent for servicing. They only offered me 5 seater hatchbacks while i was in dire need of a 7 seater. No other 7 seater was available except the fortuner (Pick-up/drop off 70 km away from manipal) for which i had to pay a huge amount extra, and even if i wanted a scorpio, i had to collect and drop the vehicle from forum fiza mall, mangalore, which is about 70 km away. Upon request, they refused to send the car to manipal and later, even though i agreed to pick up and drop the vehicle from forum fiza mall, the customer care person said i would be charged for the extra 140 km (Rs 2100) i would be covering just for picking up and dropping off the car. The customer care person insisted on cancelling the order and said he would be compensating me with 500 z points immediately. Despite of repeated requests stating the urgency of my trip, nothing was done and the booking was cancelled by zoomcar.
After cancellation, i have not yet received the z points promised by the customer care person.
The most disappointing thing about the incident is that despite of no fault of mine and some problem in their management, i was the one who had to pay extra for all other options and no consideration was given at all from their side, despite repeated requests stating the urgency of my trip.
Never using zoomcar ever again after this experience.