[Resolved] Zoom Car — cancellation of the booking without consent and mental harassment | |||
I have made my rental car booking with zoom car on may 10 (#jps6bu8lu) and made the whole payment in advance ₹ 18347 more than a month in advance for my trip from kochi to thiruananthpuram from 15-23 june. I had made all my plans, hotel reservations for travel from kochi to thiruananthpuram for 8 days based on this car rental booking. I was supposed to be provided the car at kochi airport at 8 am on 14th june however it did not happen and i then approached the zoom car parking lot and asked the zoom car staff for the booking and he said he is not having the vehicle (Ford ecosoprt) that i booked yet however there are another 2 vehicles however he can not give it until zoom car asks him. I then tried calling zoom car more than 10 times however i had been asked to wait for another 10 min everytime as they will call back which never happened. I was strandedalong with my family in the sun and then eventually the zoomcar booking was cancelled wothout my consent and was told that my amount will be refunded. If i had done the same thing i. E. Cancelled the booking after the due date, the entire amount that i had paid would have been forfeited. However here i am stranded with family inn kochi and all my furrther plans and reservations being sent for a toss just becaused of this highly unprofessional behaviour of zoomcar. Totally unacceptable Was this information helpful? | |||
Jul 28, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Zoomcar Customer Care's response Hello Manoj, Greetings! We regret we had to cancel the booking due to the unavailability of the vehicle. It is regretting that you had to go through a lot of issues because of the same. We have been working on measures to ensure such issues are minimized and we serve all our customers well. Regards, Appachu Zoomcar | |||
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Jus a regret comment will not suffice after runining my vacation and the mental stress that me and my family was put through.
I would need that you should be compensating for it and follow the same rules that you have for yourself. I would need the compensation that I had to spend for my travel reservations and the minumum to provide me the additonal Rs 18000 that I had paid in advance should given back in addition to the refund .