[Resolved] Zoom Car — cancelled booking as ac not working

prashanth943

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh

I had booked a zoom car booking id: jps6ft6h6 on 2nd mar 2019, but while inspecting the car had noticed that ac of the car was not working. I had informed the same to customer helpline and as per their instructions had had cancelled the booking with out driving the car even an inch. Now they are denying any refund stating the reason that "there was no issue with the car"

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Apr 10, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Zoomcar Customer Care's response Hello Prashanth,

Greetings!

We do understand your concern here.

We did inspect the vehicle and we find that the AC is working fine. Hence, we regret we will not be able to process any refund.

Hoping for your understanding in this regard.

Regards,
Ramya. S

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Comments

prashanth gudla

I was informed the same when I called customer care, but the AC was clearly not working when I checked. And customer care is not responding to my questions on when and how they checked the ac . And point is I raised this complaint immediately during inspection( called the customer care) and cancelled the trip with out even moving the car, you guys are charging me 2667 rupees and not provided me any service.

Giving me lame reasons after few days when asked for refund. Is this how you treat your customers.

Zoomcar Customer Care's response, Mar 8, 2019

Verified Support

Hello Prashanth,

Greetings!

Please accept our sincere apologies for the inconvenience caused during your reservation. This is definitely not the experience we aim to provide to our customers. Please share your booking details, we will have a check on the escalated points and will take necessary action.

Regard
Wasim
Zoomcar