[Resolved] Zoom Car — car breakdown - tata tiago

Syed1326

from Mumbai, Maharashtra

Address:

Hyderabad, Telangana

Horrible rainy season me and my kid (5years) were on the road for 4 hours no help from zoom car. Traveling with family vehchile break down. Only driven 100 km tata tiago they havent arranged any other car, i travelled with my expenses they assured me refund but now they charged me 5k for driving on half clutch due to my negligence. Iam driving since 11 years. Poor service. Going to complain id... Jps6xmgks spoke to tata service manager it was not the problem of half clutch i spoke tata showroom warangal where the car getting repaired they said it was not fault of half clutch driving. Now threatening me for legal proceeding. They charged me 5k for driving on half clutch b coz of that car break down.

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Sep 24, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

Zoomcar Customer Care's response Hello Syed,

Greetings!

We did check the booking and see that one of our executives reached out to you and shared an update on the charges levied on the booking. As the charges are appropriately levied on the booking, we will not be able to reverse the charges.

Regards,
Appachu
Zoomcar