[Resolved] Zoom Car — car damage charges are not at all valid

mohane00

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka, 560100

As i booked Tata Tiago with booking ID-JPS6BBKXT on 2nd july2019 from the app and after completing the trip i was charged for damage of part replacement for 4000.While there are scratches already which i am not aware so as per their policies it should 500 or 1000.But there is no proper verification and they charged me for part replacement.i have sent so many mails with photos but i am not getting any revalidation response with any person or so.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

Zoomcar Customer Care's response Hello Mohan,

Greetings!

We are sorry to know about the discrepancy in the billing. We did go through the booking and see that the damage charge has been reversed under the booking.

Regards,
Ramya. S