Zoom Car — car delivery

Akki0703

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110096

My booking was with zoom car with car creta on 25 oct starting from 5:00am to 11:30pm on the same day with booking id:-jps66chml, i recieved the message from zoom car regarding car booking saying car is available,
And when i reached at location after travelling for half an hour the owner of the card told me that car is unavailable as their previous customer not dropped off the vehicle. So i called customer care of zoom car, the executive told me that i will get a call within 15 min with solution but i didn’t recieved call from their side so again i called them, i called them for 4 times within 2 hours but answer was same like we will call u back after 15 min.
So, after waiting for 3 hours (Because i have some urgent work with the car) i left for the office with my own expenses, this make me loss definitely my credibility in my office as i was late 5 hours to office, also it wasted my time after waiting for their responses and as it was dark in the morning 5:00am it was also a concern regarding safety, and i also had to halt the work for which i booked car.
So i don’t think the company having any responsibility towards their customer.
I faced the issues many times with the company but i think this issue is beyond the sorry thing.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did check the booking, we are sorry to inform you that we were unable to arrange the alternate vehicle owing to vehicle shortage. Therefore, we have cancelled the booking with the full refund.

We will be unable to undo the events that have caused you distress, but, please rest assured, our team is working on combating such issues and we will be implementing corrective actions to rectify the issue.

Regards,
Ramya. S

Oct 26, 2019

Updated by Akki0703 According to your policies if we get delay to deliver car or any thing happened you charges us. But when you are not able to deliver things which makes us to fall in trouble than there is nothing.
You just refunded amount which i paid.
But the losses i have to wear because of not recieving the car, who will responsible for that. Or if car was not available than you should tell me on time so that i could have find some alternate sources. This is not done as a company, very irresponsible behaviour.
MAY Be you lost me as a customer and definitely some othera too whom i am going to influence.
Thanks for your support