[Resolved] Zoom Car — car is not available at site and make a full day waste | |
I booked a car with booking id (Jps62mig3) in jaipur, just a day before they called me three times that your booking is confirmed and a new car available instead of your previous booked car. I told them it is first time and i need a car for a full day because i am coming from delhi for a particular meeting. After confirmation from zoomcar side i arrived at time at pickup location and nobody is there to guide us then a person come to us and told us to talk with customer care because your car is not available. This whole scene is of one hour then zoom representative called me that your drive is cancel through our team because we do not have car for you. I request them that my time is precious and i have to work so arrange something or divert the call to zoomcar officer, but still they did not response. I will take a legal action because they waste my full day just because they are not properly managed and not customer oriented. I need my day value. Was this information helpful? | |
Mar 27, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Feb 20, 2018 Zoomcar Customer Care's response Hello Rahul, Greetings! We did review your email and we certainly understand your concern here. We are really sorry to hear about your unfortunate experience. This is definitely not the experience we want our customers to have when zooming with us. We understand that it is very disappointing when the booking gets cancelled. Due to a shortage of fleet, we were unable to serve your booking. We did try to find an alternate, failing to find one. We will ensure that such issues are minimized in the future. We regret that we will be unable to compensate for the lost time. Please rest assured, we will surely take rectifying measures. As a token of apology, we have added 500/ driving credits to your Zoomcar account, which you can utilize in the future bookings. We hope we get an opportunity to serve you in the future. Thank you for your support and cooperation in this regard. Regards, Wasim Zoomcar Support | |
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