[Resolved] Zoom Car — Car NOT available! | |||||
We had booked a Scorpio for a trip one week prior to the trip. The booking was confirmed and other formalities were done. But as we went to get the car from Brigade Metropolis, Whitefield on that morning, the officials were saying that the car was unavailable! And when we asked for some other buffer they had no answers. We tried calling the customer care but all they were saying was "We understand your concern but there are no cars available. We will refund the amount and give another 500 zoom credits". This is a very good understanding that you have! You guys dont have to know about the leaves that we lost and the time that we spent to plan all those! Nor could you inform us about this in advance! And FYI you can take those zoomcredits for yourself Sir! This is the first and last time that we are booking Zoomcars! Anyway just wanted to let you know that: THIS IS NOT WHAT WE EXPECTED FROM A COMPANY LIKE ZOOMCAR! PS: And hope the refund comes back to my bank account and not that Citrus wallet! Booking ID: JPS6V292J Jithin Was this information helpful? | |||||
Jan 27, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 27, 2016 Zoomcar Customer Care's response Hello Jithin, kindly accept our sincere apologies for the inconvenience caused. We understand that it will be disappointing when a booking gets cancelled. Due to shortage of vehicles, we were unable to serve the booking. Please rest assured, we are working on our inventory to ensure that such escalations are minimised and we serve all our customers well. Hoping for your kind understanding in this regard.
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 1 Comment | |||||
Comments
I Suhail ok booked for cab till 10.00 am today.my booking number was JPS6V4N6R.. I returned the car at exact 9.57 am.. But it took 5 minutes to fill the form only because of the depot peoples delay.. For that they reduced 500 rupees not because of our reason.. Please get it refunded.. Otherwise I may need to take action
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