Zoom Car — Car rental mercedes gla

Address:	110034
Website:	www.zoomcar.com

Yesterday i booked my first self drive car to experience what #zoomcar had to offer and you must read till the end as to what i have to share. For starters while booking I incidently chose a wrong pick up point and when i requested for a change it was not possible. The support at the call center needs major working. However, not spoiling my mood i thought of managing the location myself. By the way i had booked a mercedes gla which is generally priced at around 2wice the normal rentals. So i reached the pick up point on time and found the executive and the car. To my surprise the executive was not ready with the car in a delivery in mind. On first appearance the car looked dirty. The first piece of bad news i got was that my license which was uploaded last night was not approved and i need to get it done by calling the call center. After saying this the executive went back to the other car and sat inside saying that he needs to charge his phone... 😱 I got the license updated and requeste the executive to check. He checked and after verifying my original license he proceeded with the handover process. He asked my to check the exteriors and take pictures of the car and the scratches already on it. Then he started to fill the checklist and he showed me the documents, all were in order except that the tax was only paid for one state and for others the customer had to pay. I was a bit surprised at the info as there was no disclaimer at the time of booking. He proceeded further with the checklist and once the basic things were checked he informed that i can take the car now. My reporting time was 9am and by the time everything was done it was 9:45, a service which is based on time utilised my 45 mins and had not even mentioned that to me. But if i would have returned the car late they would have charged me extra by the hour. So we started our journey on our way to a temple in nainital and once we were on the highway we were greeted by another shock which was that after 70kmph the car started trembling and the car tyre pressure indicator showed inadequate pressure in one of the back tyres and no sensor in one of the tyres. We were scared to see that a luxury segment car had been handed over to the customer in such a state. We stopped to get the tyre pressure checked and there the guy told us that the front wheel left side was a tyre with a tube and not the standard tubeless which comes with the vehicle. Now even more scared we called the call center and after a few transfers and discussions i was told to get the car checked at a service station and any expenses would be reimbursed. We could not find a decent service center on our way where we could get a mercedes checked so with all the risk and driving the car at 60kmph we trudged along the highway. A journey which takes 6hours took us 9.5 to complete and not to mention the anxiety we had due to the bubbling we were experiencing. During the entire onward journey we had to get the air filled three times in the left side tyres as it was going below regularly. We completed our temple visit and started our return journey where around 150kms before delhi we got a puncture in the same left front wheel which was a witg tube tyre. Somehow we were lucky that it happened on a lonely piece of strecth as car suddenly veered to the left and had not control. Somehow managed to stop the car and changed the tyre with the spare and called to report the incident. They said the replacement tyre can only go for 40kms and you need to get the puncture done before that. Luckily we found one before the kms and upon checking the guy founf that the tube was seveely damaged and it had to be replaced. Again called the call center to inform of the expense which they said they will reimburse. Restarted our journey back and luckily we had starter back well before our scheduled time and hence were able to manage these incidents. The question is if we were to get late in delivering the car would they have charged the extra time?? Another question is who pays for the extra time we were on the road due to the faulty car handed over to us??? Worst is who would have been responsible if any accident would have occured due to this total gap in service and giving us a substandard car and charging us for a luxury car??? With these details and the ordeal i am going to file a petition against the company so that they do not treat people and their lives so lightly

Rgds... Kapil
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Sent from my iPhone