[Resolved] Zoom Car — car rental outstanding charges | |||
Hi, My booking id is jps6f275i. We have made the zoomcar booking on 2nd of march. All the security deposit and petrol bills were cleared by zoomcar within 2 days of handover of car. Now they are saying you are liable to pay charges of rs. 7000 due to damage of vehicle. They are saying the clutch plate is completely torn out. I do not understand how can we drive the car if the clutch plate is burnout. I tried to speak to zoomcar representative on this behalf but they only say these are valid charges and if you don't pay this we will forward this to legal team. I mean is this anyway to treat your customer?. You are not understanding our concerns and expect us to just pay the amount because your team had a internal investigation. I mean how we are supposed to know that? Can you please look into this and stop harassing us to pay the amounts. Was this information helpful? | |||
Apr 12, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 09, 2019 Zoomcar Customer Care's response Hello User, Greetings! We do understand your concern here. We did go through the booking and see that the damage charge levied on the booking is valid. Unfortunately, we will not be able to reverse the charge. Regards, Ramya. S | |||
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Thanks for replying on the issue.
I understand that your internal investigation report says that the damages were happened within the period of our booking. But I can assure you this damage was out of our control and there was nothing that we could have done to prevent whatever damage happened to the car.
We even tried to reach out to zoom car but helpline no. was not working for quite a long time. then we arranged for a possible solution and did everything that we should have done.
I am sorry to say that these charges are falsely being charged to us and zoomcar should not claim this from us. at the time of drop off of vehicle it was told to us that for balance hour of booking you will be refunded the amount back (approx. 1500Rs.). but instead of any refund you are charging us with a charge which did not occur due to our negligence.
I hope you can understand our concern and show the gratitude of helping us in resolving the matter
Regards,
Rajat Garg