[Resolved] Zoom Car — Car taken on rent

divya88

from Ambala, Haryana

Address:	New Delhi, Delhi
Website:	zoom car

Zoom car gave me the worst service one could ever have. i booked the xuv for 10th dec from laxmi nagar delhi at 7p.m . i was standing at the place at 7 but nothing was there and at 7.30 someone informed me that u have to pick the car from east of kailash which is 15 kms from the booked place. and they didn't informed us that we have to even drop it at east of kailash .. we said that we cant come to east of kailash at 3 A.M we will drop at laxmi nagar only because we booked for that place only. so they asked 2000rs for that . because they will face inconvenience for that. so according to this they should also pay us 2000 rs for the inconvenience they caused to us. and most important we booked for xuv 500 and we got scorpio.They all messed up. The where i had to reach at 8 p.m, i reached there at 10 p.m . And this all happen because of their poor management.

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Jan 15, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 12, 2016

Updated by divya88 my booking id JPS6V2THW

Verified Support

Dec 14, 2016

Zoomcar Customer Care's response Hello Divya,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. Unfortunately, we were unable to serve the booking from the location from where you had booked, due to vehicle shortage. As informed on call and agreed upon, kindly share the cab bills to [protected]@zoomcar.com for us to check on the same and reimburse the amount.

Regards,
Zoomcar