[Resolved] Zoom Car — Car with headlights not working | |||||
I got an xuv car from zoomcar on 4th sep. The headlights was not working. I was left to drive on a national highway at night without headlights. The high beam was configured to point at the signboards at the top, which meant the headlights were pretty much useless. Zoomcare customer care representative has confirmed no compensation will be provided to the customer. Was this information helpful? | |||||
Oct 9, 2016 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 07, 2016 Zoomcar Customer Care's response Hi, Greetings! Firstly, please accept our sincere apologies for the inconvenience caused. This is definitely not the experience we want for our customers. We are really sorry to hear about your experience. We always strive to ensure that the vehicles in our fleet are well-maintained. We are sorry to know that the vehicle which was given to you was not in a good condition.Request you to share us your booing details, so that we can take an action on this. Regards, Zoomcar. | |||||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Delay was because o[censored]n satisfactory car condition.
I was waiting for car for 2hrs in the late night and unused hours were 2.
I was assured for prviding diving credits worth Rs 190 through email. Till now it has not been refunded. Its been 10 days. 5 CC calls, 6 mails.
No response