[Resolved]  Zoom Car — [CASE:249432] : Cheaters,charging Amount from us for the damage which wasn't caused by us!!

Address:	Bangalore, Karnataka, 560100
Website:	www.zoomcar.com/bangalore

[CASE:249432], Zoomcar Booking: JPS6VPYYZ

Handed over the car "Scorpio" with the faulty "Running board", , , , , which we came to know on the way to our trip.

Once back we informed Driver regarding the damaged "Running Board" who had come to our residency to pickup the Vehicle.
He himself confirmed that it was been damaged earlier itself, colliding to the Divider while taking reverse.And you guys need not worry. And also confirmed all the checks are fine from his end.

Now after all this ZOOM car is charging us 3000 RS\- for the damage which was already done before us picking the vehicle. Indirectly its cheating your costumer.
Just Because Zoom car had failed to perform checks for previous customer to us, its blaming us to recover that money.
This is not the way you do with the customer. Also invite the driver who had come to pick the vehicle up so there will be clarity.

We want our money refunded back which was deducted without any Fault from our side.
Just because you could not catch the right person who caused damage does not mean to blame other customer to recover your money.

We have called ZOOM customer care numerous time and did not get any resolution and they logged the case and asked us to drop the mail to "[protected]@zoomcar.com" even after two weeks and still chasing them, we haven't received any reply.
If you need your customer to continue the faith in you then please find the resolution on this, waiting for your reply.

...Required Details in the mail sent to [protected]@zoomcar.com...