[Resolved]  Zoom Car — case:656542; for outstanding on your booking jps62ozvq with zoomcar

Hi,

I have opted to take zoom on 24th dec 2017 and returned it on 25th dec 2017.

When i am returning the car, i found there is a minor damage to the left tail lamp. The team instead of only charging me for the light, zoom has levied false charges for bumper.

Anyway, later i get a rs 7500 damage fees in the app without any proof or pictures of bumper

After couple of days, i get a call from zoom cars saying i have outstanding amount. I told them what had happened. Here is what has happened. I returned the car with a damage to tail lamp, driver or owner damaged the car with a bumper themselves before they took it to the hub location. They sent me the picture and charged me 7500. They did not want to talk to me because they know they did it and now i will have to fight with zoom car to reverse the charges.

Now after a week, zoom car sends me a legal notice to clear the outstanding. No one calls me to ask the issue. I mailed them few times with what had happened. Then a customer care executive calls and talks about the issue. They say if i have a proof that i gave the car without damage. So i asked them if they have any proof that i have damaged the car. They say, it is not zoom car responsibility to take any pictures. Hence it is not customers responsibility to take any pictures. Then she asked is there a proof that driver told there was no damage when he took the car. Well, how do i get this proof. It was just a conversation which we had on spot.

Now after recieving legal notices i have mentioned the customer care executive to make me talk to the legal team. There was no response from them and i get the next remainder notice as well.

When i tried calling customer care, the voice response is not identifying me as a customer who has done a booking.

The photo attached is the proof from zoom mentioning that there is a damage to bumper.

When i contacted the maruti service center, to my shock, they mentioned that the new tail lamp is charged only 950 rs (Zoom charging 2500 from customers) and they mentioned that this is not considered damage (Charging 7500)

Regards,
Av