[Resolved]  Zoom Car — caution money not receive

Address:

Pune, Maharashtra

I booked a self drive car from zoom car on 26 june 2019. My booking was successfully completed. Car was returned in time and in the same condition as recieved. A caution money amouny of 2999 was taken during booking. The company promises to refund the amount within 5-15 days of completion of booking. After completion of 15 days and waiting for the refund, i did not recieve the refund. I called up the customer care to know what is the issue i was ensured that they are looking into the matter and will require some time. After waiting for 24 hours i called them again with the same issue. They told me they will be providing me with an arn no. With the help of which i can track my transaction, and it will take 24-48 hours to come back with an arn no. After waiting for 48 hours, nor my arn no. Nor my cash was refunded. And today one month is passed and my money is not refunded. I had send my bank statement to zoomcar in email showing no refund is done, still they had not given me any response.