[Resolved]  Zoom Car — charged 1, 50, 000 penalty as inconvenience fee

Address:

Hyderabad, Hyderabad, Telangana

I have made a zoom car booking,
Tata teago on 17/12/2019, for 240 km with fuel.
For the duration 8 am - 8 pm, 12hrs in total
I managed to approach car by 8:30 am where i faced my first trouble of not starting the car i tried starting it for several times then bring it to company's notice and requesting for change of car. Company associate clearly rejected and mentioned there was no other car available for replacement, and guided me for a jem start i tried for few min where car showen a sign of starting and making unpleasant sounds finely it started stating low fuel, associate asked me to fill fuel and place bill for refund. After refilling i made my journey for 60-70 km where i faced the major problem car has stopped in middle of the road and not starting even after a long time of efforts, i managed to push car a side and made a complaint of car break down at 12:30. At initial associate asked me to try starting for several times again, later asking me to wait till there technical department get in contact with me, the car shown a heating up sign and the engine oil was nil and car was not under maintenance, i brought low engine oil indication to companys notice were they asked me to try refilling engine oil then placing bill for refund i clearly refused as i could not find any local technician or service station near by i requested for a replacement of car or any companys technician to help us solve the problem, they put me on hold saying concurs department get in touch with me, after waiting for a long hours, at 3:00 company clearly stated there isn't any car for replacement or could not arrange any technician to assist us i was on road in a daserted area where i barely find a texi service even, even after making countinus calls to company's customer care they barely care or arranged me a proper solution, at the end i was asked to park car a side and arrange my own transportation on agriment of refunding my amount, very next day there was 10, 000 charged as damage fee on my account i made a query regarding charges were associate mentioned its temporary and will not be finalized till the whole inspection process complete, i agreed for waiting 5 days for inspection. Again on 22/12/2019 they charged me 1, 50, 000 as inconvenience fee again i made a query regarding the amount of panality and reason for panality, associate again instructed me to wait for 48 hrs. Today they finalized and sent me a notification of bill pending a total amount of 1, 49, 001 as inconvenience fee, when i tried for detailed information about the panlity there was no proper reason or explanation of damage occurred to the car cause of me, the simply stated car was driven in im proper condition which caused engine freez, my commitment of car was to drive for 240 km, i barely driven it for 1/4 of my commitment, even i had a good history of bookings, i have all the call recordings and complaints that i have raised in time to company,