[Resolved]  Zoom Car — charged me 10000 without any damage

Address:	Hyderabad, Telangana, 500070
Website:	www.zoomcar.com

Booking id jps64qgp0

1. My booking is at 6:00 pm i reached zoomcar site at 5:50 pm to capture the video, but i unlocked my car at 6:30 pm because there is error in my app to unlock the car as soon as i contacted customer care a fleet member gave me car keys at 6:30 pm

Note: it is a kle booking why fleet executive gave me the keys of the car and as soon as i opened the door there is no key found in dashboard of car and at the end i gave the keys to fleet person mr. Kishore.

2. My booking is upto monday morning 6:30 am but i returned my car at 1:30 am in the morning in the presence of fleet member, for a small scratch he cross verified my video and confirmed the previous damages and dents. He didn’t make us to move out of the site unless we paid excess amount for excess kms.

Note: am i responsible for the damage that has been occurred after my booking period i. E., 1:30 am

3. My question is my booking is completed at 1:30 am and i got a call from fleet person saying that the car tyres are damaged by you at 8:00 am why there is a time gap of 7 hours. Anything may happen in these 7 hours. Blindly he is blaming me saying that i am responsible for the tyre damage upto what extent will you justify my question?

4. If the fleet person observed and spot my damage at 1:30 am i would of paid 10, 0000 there itself without any questions asked.

Note: as verified the properties of the damage picture captured at 7:57 am

Zoomcar fined me a amount of 10000/- without any proper proof, evidence and properties.

Why i should pay 10000 is my question to everyone.